Energy Edge Online Webinar Series

How To Turn Your Customers Into Raving Fans

An Interview with Randi Busse

Thursday, January 26, 2012  2:00 PM

Could you use more customers? Would you like to retain the customers you already have? Would you like your existing customers to tell others about you? Then you should attend this free online webinar, hosted by Energy Edge.

On January 26th I will have the privilege of interviewing Randi Busse, founder of Workforce Development Group.  Randi is a recognized expert in customer service, with a well grounded understanding of our industry. We will discuss with Randi how you can differentiate yourself from your competition with your customer service! You don’t want to miss it. Read more about Randi below.

Join us for this fast-paced interview with useful information you can immediately put into practice. Register now.

Hope you can join us.

Randi Busse

Founder & President

Workforce Development Group

Randi is widely recognized as a Customer Service Expert.  Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve their customer service and increase their customer retention.  Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice.  Her speaking style reflects her belief that learning is facilitated by life situations and humor to customize the content of her programs, getting you and your employees excited and motivated to turn your customers into Raving Fans.  Randi writes a monthly customer service newsletter, “Customer Service: It’s Not Just a Department; It’s an Experience”.  You can sign up for her newsletter and learn more about her by visiting her website,

www.workdevgroup.com.    

Randi Busse

Founder & President

Workforce Development Group

Randi is widely recognized as a Customer Service Expert.  Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve their customer service and increase their customer retention.  Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice.  Her speaking style reflects her belief that learning is facilitated by life situations and humor to customize the content of her programs, getting you and your employees excited and motivated to turn your customers into Raving Fans.  Randi writes a monthly customer service newsletter, “Customer Service: It’s Not Just a Department; It’s an Experience”.  You can sign up for her newsletter and learn more about her by visiting her website,

www.workdevgroup.com.   

Using E-Commerce for Real Customer Growth

Friday, September 30, 2011 9:00 AM EDT
Monday, October 3, 2011 2:00 PM EDT

Learn what all the fuss is about. Your Internet strategy needs to go well beyond just your website. Learn how energy companies are using various e-commerce techniques to grow their customer base and increase their gallons. Join our free 30-minute webinar for the answers from the experts.  Are homeowners really buying fuel online? How much? Is it true I can acquire customers cheaper online? It sounds expensive. What are my alternatives? Should I build my own e-commerce site? What about online referral sites? Do they work? How many customers can I acquire? What should I expect in my market? What is my customer acquisition cost? Do I need to add staff – technology or marketing personnel? Oh my! SEO / SEM / SMO / Social Media – What do they all mean? Do I need them? What works? What will my ROI look like? Is it worth the effort? The Energy Edge e-commerce experts will cover these and other topics in a fast paced 30-minute session followed by Q&A. Register now to learn how other companies are achieving true growth in our mature energy industry. Register here. We grow energy businesses! Real growth in customers, gallons, margin and profit. The Energy Engine – It’s like Amazon, but for your energy business. Smart Click Energy – We market, You deliver. Earthsponse Solar – Turn-key solar program for fuel companies. MyMarketer – Market like a Fortune 500 company without the expense. Learn more . Contact Us 570-213-7492